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You've really exceeded my expectations
“I'm very impressed with your level of customer service! It makes a refreshing change and you've really exceeded my expectations, which is great!”
Alex Holt, Hampstead
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I'll certainly remember your site ...
"Many thanks for all your help and I'll certainly remember your site now I've found it!
Kindest regards"
Jane O'Hara
A massive thank you to you and all your staff
"Please can I say a massive thank you to you and all your staff!!!!!! I was surprised, and delighted, when at 8am today my order arrived today after only placing it on Monday evening. Everything appears to be in perfect condition and I am looking forward to being able to present my friend with a fabulous birthday present. We have some of these glasses already, as my husband is in the wine trade, and so like yourself, appreciates the quality of the wine when drunk from Reidel glasses. We are now hoping that our friends will discover the advantages also. We will happily and mercilously plug your company, should they decide to buy more. Once again many thanks to you all, and we hope to purchase more goods from you in the future."
Julie Baugh
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...always charming and helpful staff ...
"...when the latest lovely edition of the Red Apron magazine arrived a few days ago, it jogged my memory! It's such a great magazine, and I've also meant to write to say that before now! I realise that I've been coming to the shop in Reigate for about 26 years now. I used to push my large pram down through the park, and leave it outside the shop (either my baby daughter didn't look worth pinching, or we were less worried then about abduction!!) Mrs. Duncan senior was always smiling and friendly, and always enquired after the family, even remembering everyone's names. It's so lovely that the shop has continued, now slightly larger than it used to be, but fundamentally the same. A very good atmosphere, and always charming and helpful staff. With so few of the original Reigate shops still around, I do hope you will stay forever .... I'll look forward to all the exciting new things you are planning!"
Claudia Nelson
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I just had to say
how impressed I am
"I just had to write to say how impressed I am at the speedy and efficient way you dealt with my order. The Lid rings and gasket arrived early this morning less than 48 hours after ordering them. Thank you very much indeed."
Kathryn M Price
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Not a kitchen Goddess!?
“I just wanted to congratulate you on such a fantastic shop ........ As I am not a kitchen goddess, I often find myself looking to buy things that I don’t really understand anything about, whether it be a 50p pourer to an expensive set of pans. I always receive helpful and friendly advice on what I should or shouldn’t buy, depending on my needs, budget and use....."
Shirley Stone, Reigate
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...their integrity will bring you back time after time...
"The 'Art of Living' represents not just a location to buy the best cook & kitchenware available, it also represents an ethos in retail and community that is essential. They know exactly what they are selling, they know exactly what you are making and they know exactly what you need. There is no forced sale because they know that their integrity will bring you back time after time. In comparison to today's mass-market, chain-store anonymity, the 'Art of Living' shows them all how it is supposed to be done."
Pete Emberson, Reigate
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A rare delight in these times
"Andrew,What a pleasure to find someone paying such care and attention to his customers! A rare delight in these times. Thank you for your suggestions - I think the option of delivering directly to the couple (probably after honeymoon, as you suggest) is an excellent one....... Many thanks,"
Henry
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These stunning machine blown lead crystal glasses follow the Riedel principal of the shape of the glass being determined by the grape variety, but have a pulled stem, unlike the Vinum range.
